You can top up:
- online (registered cards only)
- at your nearest location
- on board buses (except Brisbane Transport)
- on board CityCats and CityFerries
- by calling 13 12 30 (registered cards only).
Set up auto top-up for FREE on your go card.
Auto top-up ensures you always have enough credit to travel to your destination. When your account balance falls below $5, it triggers a top up (pre-selected amount) from your credit card.
It's free and easy to set up.
Does travel credit ever expire?
How to top up online (registered cards only)
- Log into the website.
- Click on the 'top up' tab.
- Choose your top up amount: $20, $40, $60, $80, $100, $120, $140, $160, $180 or $200.
- Tick the auto top-up check box and click 'next'.
- Enter, confirm or edit your credit card details. (We only accept Only Visa and MasterCard.)
- Check all details are correct on the summary, and read and agree to the terms and conditions.
- Place your order.
- The auto top-up amount you choose will be charged to your credit card immediately.
Travel credit will be available on your go card within 48 hours. It'll appear on your transaction history next time you touch your go card to a card reader. If you don't do this within 90 days, the money will be returned to your credit card.
Top up at a fare machine
- Select 'add value' from the go card menu.
- Touch your go card to the yellow target below the screen.
- Select the amount you would like to top up (from $5 to $200).
- Select 'pay' by cash/EFTPOS/credit card (where available).
- Insert payment - change will not be given for cash payments.
- Touch your go card to the yellow target again to confirm the transaction.
- You can choose to get a printed receipt, or just view your new balance on the screen.
Top up at a retailer
- Visit one of our go card top up locations.
- Hand your go card to the store employee and let them know how much you want to top up - from $5 to $200.
- Pay your chosen amount.
- The store employee will top up for you and give your go card back with a receipt.
Where are the go card retailers?
Does travel credit ever expire?
go card travel credit won't expire.
BUT, your actual go card does expire. You need to change your go card expiry date before your go card expires.
Change your go card expiry date.
When you top up online or over the phone, you'll see an expiry date for that transaction (90 days from the date you topped up).
Before the expiry date is up, touch your go card to a card reader. This will ensure that your money will stay in your go card account rather than be transferred back to your credit card.
Things you need to know
| Top up location | Payment method | Top up amounts |
|---|---|---|
| Online | Credit Card | $20 to $200 ($20 increments) |
| Phone | Credit Card | $20 to $200 ($5 increments) |
| Retail locations (including Queensland Rail ticket office) | Cash | $5 to $200 ($5 increments) |
| EFTPOS (Credit Card & Debit Card where available) | $20 to $200 ($20 increments) | |
| Fare machine | Cash and EFTPOS (Credit Card & Debit Card where available) | $5, $10, $20 to $200 ($20 increments) |
| On board buses (except Brisbane Transport) | Cash | $5 to $50 ($5 increments) |
| On board CityCats and CityFerries | Cash | $5 to $50 ($5 increments) |
