Buy go card
You can buy a go card at over 680 locations across South East Queensland including:
- selected retailers where you see the 'buy' symbol
- attended Queensland Rail station ticket offices
- fare machines at G:link tram stations, busway stations and selected bus interchanges (adult cards only).
Alternatively, you can buy go card online or over the phone.
When you purchase your go card you'll pay a refundable deposit of $10 (adult) or $5 (child, concession, senior).
Top-up go card
There are over 1,600 places to top-up your go card across South East Queensland including:
- selected retailers where you see the 'top-up' symbol
- attended Queensland Rail station ticket offices
- fare machines at G:link tram stations, busway stations, and selected bus interchanges
- online
- by phoning 13 12 30.
Payment cards accepted:
- Online and over the phone: Australian Visa and Mastercard credit or debit cards only (Amex and Diners cards are not accepted)
- Queensland Rail stations, fare machines: accept all Visa and Mastercard credit and debit cards, including international credit cards and the BasicsCard. (Amex and Diners cards are not accepted).
- go card retailers: Card types accepted are at the discretion of the retailer.
Auto top-up
The easiest way to ensure you always have enough money to travel is to activate auto top-up, by linking your registered go card to your credit/debit card.
When your go card balance falls below $5, it will automatically top-up with the amount of your choice. You'll never have to worry about waiting in line to top-up your go card or running out of money on your card again.
The minimum auto top-up amount is $20.
Things to remember:
- The first time you activate auto top-up, the money will be deducted from your credit or debit card immediately.
- Your top-up won't load onto your card until you tap on at a card reader. We recommend you wait up to 60 minutes after activating auto top-up.
- If you don't tap on within 60 days of setting up auto top-up, we will return the money to your credit or debit card.
To join over 200,000 other travellers who have already got auto top-up, simply:
- Log into your go card account – you will need to register your card first if you haven't already.
- Click on the top-up tab and set your preferred auto top-up amount.
- You can also call 13 12 30 and activate auto top-up over the phone.
Top-up online or over the phone
Top-up your go card online or over the phone on 13 12 30 with an Australian Visa or Mastercard credit or debit card (international credit cards are not accepted).
Choose the amount:
- online: $10 to $200
- phone: $5 to $200
Things to remember:
- In most instances, the money will be available on your go card within an hour. However, it won't appear on your card balance until you next tap on at a card reader.
- If you don't tap your go card to a card reader within 60 days, the money will be returned to your credit or debit card.